Functional Information for SMEs : Quality
Developing an entrepreneurial culture alone will not help in generating more and more sustainable economic activities. The products and services are to be competitive and should find a place in the demand list of its users. Competitiveness is not all about setting the prices right. More importantly perhaps, it is the quality that counts. This is, all the more significant in a State where consumers are quite aware of their rights. This is also the State, which is ranked at par with the developed countries in terms of Physical Quality of Life Index.

A large number of small-scale industries have been set up taking advantage of the emerging opportunities in the State. Unfortunately, many of these units fail to do well due to non-adoption of proper quality standards. Quality certification by recognized certifiers helps the entrepreneurs to produce goods and services of acceptable standards. The need for certification however depends on the market targeted. Quality consciousness seems to lack mostly in small-scale units due to ignorance. At a time when the small-scale units and small entrepreneurs are expected to have a pivotal role in spearheading the IT revolution and tourism industry, creating awareness on quality becomes necessary if business ventures have to have a fair chance of being successful and the products gain acceptance among the targeted consumers. While producing quality services and products, the entrepreneurs need to adopt standard practices in the production process.

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Federation of Indian Micro and Small & Medium Enterprises